Mercedes-Benz #1 in Service Satisfaciton!
Dear Dealership, MBFS and MBUSA Colleagues,
As you may have heard, Mercedes-Benz USA is now once again ranked first in the 2017 JD Power Sales Satisfaction Index (SSI) for buyer, luxury, and overall industry!
With an overall score of 830 (+21 points), Mercedes-Benz achieved a first place finish for the second time in the last 4 years (2015 & 2016 – 3rd). This accomplishment once again comes from the collective hard work of everyone who touches and cares for the Mercedes-Benz brand and all of our valued customers.
I want to take this opportunity to sincerely thank all of our valuable Dealership Partners and your team members in the stores, the MB Financial Services team, and all of our MBUSA colleagues for this incredible achievement.
We have risen to the challenge and continue to deliver on our brand’s promise, “the Best or Nothing.”!
Let’s keep going on that path!
Wishing you all much continued success,
President and CEO
To our valued customers;
You might be hearing a lot about our products and, at times, we might also be filling your email box with special offers, but this message is not selling anything. We want only to tell you how much we appreciate the fact that you spend your hard earned money with our dealerships. It is a busy and tumultuous time in our country and sometimes we don't often enough simply say we appreciate you and thank you.
We also realize that there are times that you want to communicate with us and, although we do our best to respond promptly to messages, sometime our response might not be quite timely as either of us might wish. So, we have built a system through which we can communicate like we are doing right now. We can send messages to you that we think and hope, are pertinent and you can do the same with each and every one of us. We call it our Long autoWALL. You see, this is a community of all of us, you the customer and us the service provider and each of us have a profile through which we can communicate. So, check yours out, look it over and send a message to us. If you do not know your credentials, then contact us at firstname.lastname@example.org.
Also, through the same system, if you like, you can pay for your vehicle services online, prior to picking up your car. Once work is completed and your vehicle is ready, a detailed invoice will be sent to your computer or mobile device. We hope that this will be more convenient for you and will save you time. We use PayPal as the transaction facilitator simply because that is the safest payment system available and no, you do not have to have a PayPal account to use it. Just go ahead and use your credit card. And, even if you pay online, we hope that you still will take the time to say "Hello", have a hot cup of coffee and fresh baked cookie with us. You know that cold weather is on its way.
Looking forward to hearing from you.
Long of Chattanooga